Hero Poker does provide 24/7 English support service for our players. You can email us at support@heropoker.com.

We aim to provide the best personalized service. Once we address your issue, we intend to resolve it as quickly and as effectively as possible.

As a boutique poker site, our focus is on you as an individual. Part of our commitment to you is to make sure you can contact the Hero Poker staff, all the way to the top.

You can add the CEO's Skype account: HeroPokerCEO (Korea). He will be on periodically, feel free to speak with him directly.

David will periodically be online throughout the week. If you'd like to ask him a question, or maybe just say hi, feel free to drop him a line on MSN. Should you have an issue that was not resolved by our support team, please feel free to ask them to escalate it to management-level immediately.

David will do his very best to keep the executive line open a few times a week, even while he's traveling. While people might be surprised that a company executive would take point on that task, it is in David's mandate to provide the world's premier boutique service, and he does consider each and every player at Hero Poker as part of the Hero Poker community, not just a consumer.

To that end, he believes there is no greater priority than to ensure personal player communication and development of the values of this boutique poker room through the Hero Poker community.